Access to “TIBI Sensory Wellness & SPA” is subject to acceptance and compliance with these Regulations and the purchase of the entrance ticket and packages implies total acceptance.

1. PRIVACY AND RELAXATION

Please respect the silence, privacy and serenity of other guests. It is necessary to maintain a polite attitude in all areas of the Spa that does not cause annoyance or embarrassment to other guests.

The cell phone must be turned off or kept in silent mode. It is not possible to talk on the phone in all internal areas of the hotel.

2. ACCESS

Access to the wellness program is permitted to those over 14 years of age.

The entrance is to be considered unique. Once accessed, it is not permitted to leave the facility and re-enter using the same ticket;

The user is required to respect the times and methods of use established by the Management. The opening and closing times of the SPA, as well as any times dedicated to individual activities and services, may be subject to change at any time at the discretion of the Management

Some activities within the wellness center are not recommended for pregnant women and for those who have had or still have heart, blood pressure or respiratory problems, after-effects of recent traumas, who have undergone recent surgery, who are suffering from other relevant pathologies;

The use of saunas and steam baths is contraindicated in cases of: heart disease, circulatory disorders, hypotension, varicose veins in the lower limbs, pregnancy, renal failure, ongoing menstrual cycle, candida infection, feverish states, inflammatory phenomena in general, wounds in the acute phase or in the process of resolution, acute or chronic respiratory failure, alcoholic intoxication;

The aforementioned provisions are provided by the Management of the Grand Hotel Duca d’Este which is not responsible for any problems arising from failure to comply with them.

3. INTERNAL REGULATION

Before accessing the SPA and therefore the pools and hot areas, it is mandatory to take a shower and wear the bathrobe provided on arrival in all common areas.

It is mandatory to wear a swimsuit in all environments and to wear non-slip slippers in the corridors of the structure and in the external areas.

It is not permitted to bring objects of any kind into the pool, bags, backpacks and personal clutches.

It is strictly forbidden to dive, run and raise your voice to disturb other people. The indoor pool has a maximum height of 150 cm. Access to the pools is permitted exclusively through the specific gates equipped with handrails.

It is not permitted to bring in food or drinks from outside.

Smoking is absolutely prohibited (also applies to electronic cigarettes) and violators will be punished according to current legislation.

The use of the towel inside the saunas, on the sunbeds as well as on every available seat inside the center is mandatory.

It is not permitted to occupy the sunbeds available in the relaxation areas with your personal items, towels and bathrobes. The Management reserves the right to free the sunbeds if it deems it necessary.

Each guest will be provided with 1 bathrobe and 1 towel for the entire stay. If you wish to change them, the expected cost is €5 for each one.

It is mandatory to leave your slippers outside the sauna and before sitting on the benches lay out a large towel to completely absorb the sweat so that none of the body parts are in direct contact with the wood of the benches

Furthermore, it is forbidden to pour essential oils or essences other than those supplied by the Management onto the hot stones, as they could trigger allergies in the people present.

It is forbidden to shave and use oils, salts, honey, products and accessories of any kind inside the saunas and Turkish baths.

4. CLOTHING, JEWELRY AND VALUABLES

Inside the changing rooms, clothing and personal effects must be placed inside the personal bag and subsequently deposited inside the assigned locker.

Please do not wear bracelets, necklaces, rings and other accessories. We decline any responsibility for any loss. At the end, check that you have not forgotten any personal items inside the lockers. The Management declines all responsibility for any theft, loss or damage to personal objects within the structure, including those placed inside the lockers; therefore it is not recommended to leave objects of particular value.

5. COMPLIANCE WITH THE REGULATION

The Management reserves the right to remove anyone who does not comply with these regulations at any time.